Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
We are a Bulk billing practice. Patients with a valid Medicare card are eligible for bulk billing. A fee can be charged for allied health services and specialist consultations, which may vary depending on the complexity of the service or treatment.
Additional Fees
Services excluded from bulk billing include:
- WorkCover
- Some procedures
- Pre-employment medical assessments
- Driver assessment forms under 65 yrs of age
- Medical reports
Further information is available at time of booking.
Payment is preferred on the day.
Private Patients
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership:
- Short consultation – $60
- Standard consultation – $80
- Long consultation – $120
Some pathology testing will incur additional fees. Allied health services will be privately billed.
Accepting New Patients
If you are a new patient to our clinic:
- Please arrive at least 5 minutes before your consultation
- Please complete the online registration form
- A current, valid Medicare card (if you have one)
- Valid OSHC/OVC membership details (if applicable)
- WorkCover patients will need to advise their employer of the appointment and bring their employer’s contact details to arrange for payment.
Practice Policies
Vincentia Bay Medical is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 No 71 . All patient information is private and confidential, and disclosure to family, friends, staff or others without the patient’s approval or as legally directed is prohibited.
Communication Assistance
If you require assistance with communication (e.g. translator), please notify Reception upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at www.nabs.org.au or by phone 1800 246 945.
COVID-19 Vaccination Form
Contacting Your Health Professional
If you wish to speak to your doctor, you will be offered a telephone appointment at the next available time. This allows the doctor to address your concerns appropriately and ensures your privacy and care are maintained. Please speak to reception to arrange this. If your doctor has asked you to phone, please advise reception and you will be put through or a message will be taken for the Doctor to return your call as soon as possible.
Compliments and Complaints
If at any time you have a concern, comment or suggestion please do not hesitate to fill in a “Compliment, Comment or Complaint” form (available in Medical Clinic Waiting Room), or contact the reception regarding your concerns. You could also contact Health Care Complaints Commission on Call 1300 582 113 between 9.30am and 3.00pm, Monday to Friday or mail to Level 12,323 Castlereagh Street (corner of Hay St) SYDNEY NSW 2000
Cancellation Policy
Any appointments cancelled within 1 hour of the booked appointment schedule will attract a $20.00 cancellation fee to be paid prior to next visit. Please call our reception at (02) 4441 2786 for more information.
New Patient acceptable.
Appointments for health assessments, complex medical problems or removal of skin lesions and wound management, etc. all require extra time. Whilst the Doctors aim to keep patients waiting times as short as possible, delays may occur.
Confidentiality-Privacy and Health Information
Your medical record is a confidential document. It is always a policy of this Practice to maintain security of personal health information. Information is only accessed by authorised members of staff for the purposes of improving or enhancing your health care.
Location and Parking
Plenty of Parking onsite at HomeCo parking space.
Booking Appointments
Appointments may be booked via online (Hotdoc), HealthEngine or by calling: (02) 4443 9888.
In person, appointments can be made Monday to Friday 09:00 am – 05:00 pm, Weekends and public holidays – closed. Standard appointment times are 15 minutes, if you feel you need longer, please discuss with the receptionist at time of booking.
Walk-Ins are also acceptable, should there be availiability.
Complaints or Feedback
Communication Policy
Phone calls are not transferred to the GP during consultation hours. Out reception staff will take a message and the doctor will return your calls at their earliest available time. We do not communicate (appointments, referrals, or results) with patients via email.
Afterhours Contact Details
We recommend contacting the local hospital Shoalhaven Hospital (02) 4423 9500 2 Scenic Drive Nowra NSW 2541 or attend the Emergency Department.
After Hours GP Hotline – Ph: 1800 022 222
Reminder System
Vincentia Bay Medical is committed to preventative health care and has a recall and reminder system in place for routine screening and care plans. You may get a text message, phone call or letter from time to time for the appointment.
Results
A follow up appointment is usually required to receive results. The Medical Centre will attempt to contact you regarding any urgent results as directed by the doctor.
Prescriptions
Check your medications regularly and ensure you have sufficient supply until your next appointment. In case of emergency, please call the practice to organise a fit-in appointment under short consultation.
After Hour Services
We recommend contacting Sholhaven District Memorial Hospital or Milton Ulladulla Hosital
Shoalhaven District Memorial Hospital
Address: Scenic Dr, Nowra NSW 2541
Contact
Phone (02) 4423 9500
If URGENT CARE is required, please call the Ambulance Service on 000
Email Policy: For all communication outside the software program that contains sensitive data/information, we prefer not to communicate via email.
Patient with Flu/CCOVID-19 Symptoms:
All our existing patients are requested to book a telehealth consultation if you have a cough, cold, sore throat or fever. This condition of entry applies to fully vaccinated residents only.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Vincentia Bay Medical. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Vincential Bay Medical a Bulk Billing Practice?
Vincential Bay Medical is a mixed billing practice.
We Bulk bill patients 16 and under DVA card holders , Concession and Pensioner card holders
What if I don't have a Medicare card?
How do I book an appointment?
What should I bring to my appointment?
- Photo ID
- Medicare card
- Any concession cards
